Our Policies

Medication Requests / Refill Requests

Our office is experiencing a dramatic loss of productivity due to refill requests.  We now ask ALL patients on medications that can be called into a pharmacy to please:

  • Have your pharmacy fax the refill requests to our office, as our support staff can quickly confirm and submit agreement, saving both you and our provider time.
  • Prescriptions that are a scheduled drug that are lost, stolen or otherwise misplaced will NOT be reissued.  
  • Please allow 48 hours for refill requests.  We will not issue refill requests on weekends, holidays or closure.

Opioid Medication Update:

Please be advised that our office will no longer be accepting new patients who are currently on opioids and would need our office to write them.  Similar to most Primary Care offices, to reflect currect DEA new requirements and guidelines, we are phasing all of our current patients that are on these medication to a Pain Management Center.  As a courtesy to our patients, we are contacting our patients that are on these medications with this information and we are being as helpful as possible in guideling you through this process.  However, be advised that ultimately it falls on the patient to find a pain management center, establish care and to secure an appointment. 

Forms to be Completed by Provider

Disability/FMLA or any forms that a provider may be asked to complete takes time to do.  For that reason, we may ask a 25.00 fee to compensate for this time.  Please be advised that more than one form may incur more than one fee.

Physical Forms for Preschool/School

Please be advised that children may require more than 1 physical in a year if we are asked to complete a "Physical Form" and it's been more than 6 months since their last physical.  Children's bodies change so much within just a year's time, that our information needs to be as accurate as possible in case of allergy changes, vision or hearing changes, etc.

Missed Appointment Policy

Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to medical care. We would like to remind you of our policy regarding missed appointments.

Cancellation of an Appointment
In order to be respectful of the medical needs of other patients, please be courteous and call Dr. Emery's office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely medical care.

How to Cancel Your Appointment
To cancel your appointment, please call 704-844-0505. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Late Cancellations:  A cancellation is considered to be late when the appointment is cancelled without a 24 hour advance notice.
No Show Policy:  A “no-show”, is a patient who misses an appointment without cancelling it, or that cancels within a 3 hour time frame of their appointment. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.
The first time there is a “no-show”, late cancellation, or cancellation without a reasonable excuse there will be no charge to the patient. A 2nd occurrence will result in a fee of 50.00. The 3rd occurrence and every subsequent time after that will be the full visit fee of $150.00. (That is our standard self-pay price for an established patient.)
It can be frustrating for our patients but we ask that you understand that this is a reasonable and standard practice per most physician offices.

Medical Records Fee:

There may be a medical record fee of .50 cents per page up to 50 pages, then .25 cents a page over 50 pages.  You are responsible for the cost of mailing these records if we have to mail them to you or to another provider if you are leaving our practice.  

Request for Medical Records of a Patient:

Please be advised that we have 45 days legally to process a request for Medical Records.  It can take time for us to confirm that the requestor has legal permission to have access to said records.  Examples of instances where we would not be able to provide records would be if we have a Court Order/Restraint against a parent of a child patient, or have been specifically told by custodial parent not to divulge records.  Our policies are to keep within the HIPAA legal framework and are straight forward:  We have our patient's best interest in mind.